Loic replied to the topic 'Not all orders sent to Google Analytics' in the forum. 6 years ago

Hi Gerald, thanks for the reply. But as i said in my original post, this only happens if a customer is not registered, customers whom have registered, their order details are sent to Google Analytics.

I don't think this is a configuration issue, i suspect that it is a bug.

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Loic replied to the topic 'Kit Pricing Incorrect' in the forum. 6 years ago

Thanks Gary, I can see that we are currently on v19.0, i will test out v19.2 hopefully it will resolve the issue :)

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Thanks Gary, We have placed a ticket in your support system but we currently have 5 open with your support team, one dating back to March this year, with no replies on any of them. just the typical "will flagged this ticket again for follow up"

I was directed here regarding another ticket, as it was suggested that this is a good place to get the developers attention.

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Loic created a new topic ' Summary text in XMLPackage' in the forum. 6 years ago

Hi, i am trying to add the summary text to a xmlpackage but i can't find the function to access it.

Looking over your documentation here
mycb.university/community/documentation/...-base-code-functions

I can see that i need to use "DisplayEntityPageHeaderDescription" to retrieve the description that was entered in the category->web option->description section of the application. But what is the corresponding function needed to access category->web option->summary?

Thank you.

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Loic created a new topic ' Not all orders sent to Google Analytics' in the forum. 6 years ago

Hi, I have noticed that If someone checks out without registering as a customer, their order details are not sent to Google Analytics.

Could there be a configuration that i am missing?

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Loic created a new topic ' Kit Pricing Incorrect' in the forum. 6 years ago

Hi, The add/subtract pricing on kit items is not displaying the correct amount. I have noticed that the kit total price is calculated from the price setup on the kit product page, and the add/subtract amount is calculated from the actual product price, not the price set on the kit item.

This renders the option for using kit options useless for us, as it causes confusion for our customers.

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Hi, We have been trying to set up some product with promotional pricing but it seems that the tax (GST) isn't calculating correctly on the checkout page.

see attached screenshot with promotional pricing and no promotional pricing.

the Tax (GST) rate should be 10%

(Dropbox links, as it seems i cannot add attachments)
www.dropbox.com/s/y4598gu6myosi6x/NoPromo(Correct%20TAX).png
www.dropbox.com/s/gfp5cq77ic0uac1/WithPr...Incorrect%20TAX).png

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