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jay Dacanay replied to the topic 'BlogEngine data migration to CB 19' in the forum. yesterday

Hi,

Sorry for the late response, please download the BlogEngine
Migration procedure link below.

URL: downloads.connectedbusiness.com/connecte...ogEngineMigration.7z

Thank you.

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Harsha B Sarjapur created a new topic ' BlogEngine data migration to CB 19' in the forum. 4 days ago

Hello,

We had implemented the BlogEngine.net on CB 16 and were able to use it, now that we are upgrading to CB 19 which already has Blogengine integrated, anybody knows how to copy the XML files and other necessary configuration from old blog to new ones.

Appreciate any feedback on the folder/files involved that needs to be copied over and re-mapped so we can keep the data we have and migrate over ...

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Alison thanked David Nelson in topic Refund Question 6 days ago
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Gary Harrison replied to the topic 'Refund Question' in the forum. 2 weeks ago

In a B2B environment it is not "black and white". For example, most stores do not send products back "per purchase order" but hold the product and send on a schedule. Therefore, in most cases the RMA will not match the last purchase order / bill...

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David Nelson replied to the topic 'Refund Question' in the forum. 2 weeks ago

Hello Austin,

I was able to duplicate the issue. I consider it a defect and will be opening a support ticket for the issue.

It is worse when you increase the item price and then you end up refunding the customer more than they paid. :) :(

The issue happens when you touch the quantity. If the customer ordered 10 and you are going to RMA 5. As soon as you change the quantity, the system goes out and recalculates the price based on the current price, therefore overwriting the price the customer actually paid for the item. The CB user is not notified of this change and it is very easy to miss that is automatically happening.

Be aware that the same thing happens when you receive a purchase order. On any line item where you receive less than you ordered, when the person receiving the order adjusts the quantity to the actual quantity received, the system goes out and pulls the current price, overwriting the price you actually paid for the item. The staff receiving the items often are not paying attention to the price, they are just worried about confirming the correct quantity was received. I have an open ticket for this defect.

David Nelson
Dynamic Enterprise Technologies Inc
Connected Business Channel Partner
www.dynenttech.com

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David Nelson replied to the topic 'Job Manager Item Creation' in the forum. 2 weeks ago

Please email the request to This email address is being protected from spambots. You need JavaScript enabled to view it. including your company details and contact information, then we will send you a quote for this task.

David Nelson
www.dynenttech.com
Seattle | Portland | Los Angeles

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Nathaniel Aylard replied to the topic 'Job Manager Item Creation' in the forum. 2 weeks ago

Before I do this myself... i would like a job where specific invoices are posted based on the paymenttermcode whereby backorders are also created. Curious to know the charge/rate for such a project. Thanks

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Ramil Domingo replied to the topic 'Custom Searches' in the forum. 2 weeks ago

Apologies for the limitation of this feature. We have yet to improve on it in future releases.

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Gary Harrison replied to the topic 'Refund Question' in the forum. 2 weeks ago

Hi,

There are a lot of related factors that can affect pricing - i.e. coupons, promotions, manually adjusted prices, free gift with purchase, etc. Or the condition of the item returned (i.e. defective or not). Best bet is to manually check the pricing on the RMA and adjust it (if necessary) pursuant to your return policy.

Thanks!!

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David Nelson replied to the topic 'Job Manager Item Creation' in the forum. 2 weeks ago

New jobs need to be created by a developer. If you need assistance with that let me know.

David Nelson
Dynamic Enterprise Technologies Inc
www.dynenttech.com

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Austin Schaumburg created a new topic ' Refund Question' in the forum. 2 weeks ago

Hello -

I'm fairly new to CB but am having questions or challenges with refunds. When I create a refund for a RMA, it wants to refund the order at the current listed price not at the price that the order was charged at. Any way to change that setting?

An example is if someone pays $1.00 for a widget a month ago and we change our price to $0.75. When they are within the return perimeters and we go to make a refund, it wants to refund them only $0.75 rather than the $1.00 they paid.

How do I adjust the setting to automatically set the system up to refund at the dollar value the invoice with the RMA was charged at?

Thanks,
Austin

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Nathaniel Aylard replied to the topic 'CB 19.1 Sneak Peek' in the forum. 2 weeks ago

Thanks for the info. I will reach out to support. Ill keep that in mind. I do run our live system along with two systems to develop generally. Hope that is okay (one at work and one on my laptop).

Have a great weekend!

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William R johnson created a new topic ' Job Manager Item Creation' in the forum. 2 weeks ago

After reviewing the documentation on the Job Manager I don't see anything on the Creation of the "Job Items" themselves. How are they created? Anyone?
Thanks

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Clelland Anderson and 3 others have joined the group Australian Topics 2 weeks ago
Clelland Anderson and 5 others have joined the group Connected Business Canada 2 weeks ago
Clelland Anderson and 9 others have joined the group Certified Development Partners 2 weeks ago
Clelland Anderson and 12 others have joined the group Connected Business UK / Ireland 2 weeks ago
Gary Harrison replied to the topic 'CB 19.1 Sneak Peek' in the forum. 3 weeks ago

i don't think anything changed licensing wise. Only thing i can think of is that ave limits on how many times it can be activated (to avoid abuse), and you may have hot the limit. You might want to check with support to see if you hit that limit and they can extend it for you...

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