Thanks Gary for your reply.

We didn't have the issue when moving from 6 - 13, then to 14. Only when moving to 19.
The item pricing process worked in the testing of CB19, once live the problems started. It turns out Matt had been applying a patch which only works for a short period. He says that he isn't able to access the source code and CB won't do anything to help.

When we purchased in 2008, went live with 6 in 2011, I thought the beauty of the system was that any source code changes would be maintained when moving to new versions. Is that why we didn't have a problem upgrading from 6 to 13 then 14? Something has changed when we moved to 19 which requires changing the source code again? Will this happen again updating to future versions?

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