We have tried to move from version 14 to 19 since November 2017.
The first "Connected Business Partner" Netsam.
- Provided Requirements to CB partner
- CB Partner agreed on requirements and said its possible to deliver
- CB Partner took 9 months to show proof of concept which did not meet the requirements
- When attempted to communicate was slow to response
- Spent $13,000 CAD
- Did not respond when requesting for refund no reply or communication

Second "Connected Business Partner" - Jamie from Connected Business Canada with Alan from BSS (UK)
- CB Partner promised 6 week timeline
- CB Partner agreed on requirements and said its possible to deliver
- CB Partner showed initial concept only 6 weeks later (2 months ago) and were shown requirements again, no further website concept since
- It appears to take weeks for “appointment” to discuss project status.
- Spent $7500 CDN

$20,500 CDN and 15 months later it appears we are no further ahead. CB14 is long since supported and we face daily issues and crashes.

Our website is quite simple - not true eCommerce and an ordering system only.

Is there something we are doing wrong or is this typical when moving between versions?

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