This course is divided into the following lessons:  (1) Customer Detail Form, (2) Process Sales Orders, (3) Creating Invoices, (4) Shipping Orders, (5) Entering Payments, (6) Processing Returns and Refunds, (7) Manage Customer Credit, (8) Working with Gift Cards and Gift Certificates, and (9) Manage a Loyalty Program . Each lesson has four parts:  1) learning objectives, 2) general discussion, 3) multiple task demonstrations, and 4) review questions. 

Learn about the vast content management capabilities of Connected Business eCommerce.

This course shows the Solution Provider where to access support materials, how to get support, and where within Connected Business to market their products and services.

The Sales and Customer Service Course is designed to help the Connected Business user manage Leads, Prospects, and Customers.  The processes taught support sales, customer service, and customer collections.  

Review the entire process of purchasing inventory.

This course presents the Presentation and Demonstration of Connected Business as a solution for a prospective customer.   The course includes:   Benefits of All-In-One Application, Major CB Features, Demonstration Preparation, Demonstration Delivery, Value Proposition, and Presentation Summary.