Void Customer Payment

To void a payment means to invalidate a payment already made. Connected Business allows for a simple and easy way to void payments made on sales orders or invoices as demonstrated in this article.

This feature is only available in Connected Business v14 or higher.

To void a payment,

1. Go to Customer module > Receipt > Find Receipt. The list customer payment receipts will be displayed.
   
   
2. Select a receipt form the list. The Receipt form will be displayed.
   
   

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3. Click the Void button. A message prompt will be displayed confirming the voiding of the transaction. Click Yes to confirm. 
   
   

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4. Once voided, the Void Receipt transaction will appear on the Debit section and automatically be allocated to the receipt. This is the reversing transaction for the receipt you just voided.
   
   

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   Voiding posted payments should only be done on the Receipt form. Attempting to click Void button on either the Sales Order or Invoice Forms will void the entire order or invoice in addition to the receipt.