Void Invoice With Shipment

This article will demonstrate how to void invoice with shipment.

By default, invoice with shipments cannot be voided. If you try to void the invoice, a prompt message will be displayed indicating that the order has been shipped and voiding was cancelled.

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Before an invoice with shipment can be voided, you need to void the completed shipment of the invoice first. To do this,

1. Go to the Shipping module > History > Completed Shipments tab.  The list of all completed shipments will be displayed.
   
   
2. Select the shipment from the list. The Shipment form will be displayed.
   
   
3. Click Void Label (F12) to void the completed shipment then close the shipment form.
   

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After voiding the completed shipment, you can now void the invoice. To do this,

1. Locate the invoice by going to Customer module > Invoice > Find Invoice. The Invoice History list will be displayed.
   
   
2. Select the invoice from the list to load the Sales Invoice form.
   
   
3. In the Sales Invoice form, click the Ship Date dropdown list and select Date Shipped.
   

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   This will enable the Shipped checkbox.
   

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4. Untick the Shipped checkbox and click Save.
   

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   Upon completing the shipment, this checkbox will be automatically ticked and disabled.

   
   
5. Click Void. A message prompt will be displayed confirming if you want to void the transaction. Click Yes.
   

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   You can check the voided invoice from Customer module > Invoice > Find Invoice > Voided Invoices tab.
   

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