Manage Contact Section

Through the Customer Module one can modify contact information of webstore customers from the Customer form.

To do this,

1. From the Customer Module > Customer > Find Customer. The Customer list will be displayed.

   Click Image to Enlarge
   
   

2. Select a customer from the list. The corresponding Customer form will be displayed.

   Click Image to Enlarge
   
   

3. Switch to the Contact tab and enter values for or modify the fields in the following sub-tabs:
   
   
   1. Contact Information

      Click Image to Enlarge

      Contact Information Fields
      Fields	Value	Specifications
      Contact Full Name	Customer's full name if a customer is individual. If a customer is company, then contact person's full name.	Non-Numeric and No Special Characters; This is provided by the customer during registration.
      Country	Customer’s Country	Non-Numeric and No Special Characters This is provided by the customer during registration.
      Address	Customer’s Address	Alphanumeric and Special Characters; This is provided by the customer during registration.
      City/State/Postal	Customer’s City/State/Postal	Alphanumeric; This is provided by the customer during registration.
      County	Customer’s County	Alphanumeric; This is provided by the customer during registration.
      Email	Customer's Email Address	Alphanumeric; This is provided by the customer during registration.
      Bus. Phone/Ext	Customer's Business Phone Number with Extension, if necessary	Numeric; This is provided by the customer during registration.

      
      
      
   2. Additional Information

      Click Image to Enlarge

      Additional Information tab Fields
      Fields	Value	Specifications
      Bus. Title	Contact's Job Title	Choose the appropriate Title from the selection drop down box
      Job Role	Contact's Job Role	Choose the appropriate Job Role from the selection drop down box
      Department	Contact’s Department	Choose the appropriate Department from the selection drop down box
      Home Phone/Ext	Contact’s Home Phone number and Extension if necessary	Numeric; Provided by the customer
      Home Fax/Ext	Contact’s Fax number	Numeric; Provided by the customer
      Password	Contact’s Password	Password change scenarios; Reset Password/ Lost or Forgotten Password – please check the next topic for further assistance.
      Language Code	Contact’s Language code	Choose the appropriate Language Code from the selection drop down box

      
      
      
   3. Web Option tab

      Click Image to Enlarge

      Web Option tab Fields
      Items	Value	Specifications
      Email Address	Contact’s Email Address	Alphanumeric - provided by the customer
      Password	Contact's Webstore Account Password	Alphanumeric - provided by the customer upon registration. Under the Password dropdown list are options you can choose from regarding the customer's password: Resend Password Auto Generate and Send Password Manually Change Password and Send
      Allow Web Access	Checkbox	When clicked, indicates that the Ship To is or is not allowed access into your eCommerce store.
      Web Stores tab	Table	lists down your webstores and the Enabled checkbox that indicates whether the customer account is activated for the webstore or not.
      Login History tab	Table	indicates log in times of the selected customer. you can also purge login data from selected dates.

      
      
      
4. Click Save and Close to apply changes and complete the process.