eShopCONNECTED Error Email Notification

New enhancements for eShopCONNECTED are included in Connected Business and later products, including added support functionalities. One of the necessary changes is an update of the error notification mechanism using the eShopCONNECTED Windows Service.

This feature is only available in Connected Business v15 and higher.

How to Setup Team Email

You can create a team email that facilitates eShopCONNECTED notifications. Follow these steps to set up a team email:

1. Go to System> Accounts > Team. Click on the New Team button.
   
   

2. Create a Team Code that is specific for the eShopCONNECTED processes. Fill in the Team Code and Description.
   
   

3. Add the 2 users (Admin, eShopAdmin) to the Members.

   

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4. To Set up the Team Email, find the field labeled Email Account and click on the Ellipsis (…) button.

   

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5. In the Email Account Wizard, fill in the necessary information for setting up the team email.

   

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   Click Next until the setup is finished. For more information about setting up team emails consult our documentation on Setup Team Email Account.
   
   

6. When the Wizard if finished, go back to the Team form and click Save.

Assign eShop Team Email to User Accounts

1. Go to System > Accounts > All Accounts.
   
   

2. Choose the User Accounts that you have included in the eShopCONNECTED team. For this example we are showing eShopAdmin, but you can also perform this configuration for the Admin user, if required.
   
   

3. On the Default Team field select the previously created eShopCONNECTED team.

   

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4. After that, find the Email Account Code field and select the dedicated email account created for eShopCONNECTED.

   

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5. Click Save and Close.

How to test if eShopCONNECTED Email Notification is working

To test if the dedicated eShopCONNECTED email is correctly sending notifications using the Amazon Connector:

1. Configure the eShopCONNECTED Amazon connectors. 
   
   

2. Apply test changes that can be detected by the eShop web service. You can safely do this by replacing one or more characters of the "OwnAccessKeyID" and "OwnSecretAccessKey" according to your preference. EShopCONNECTED will then detect an error in the configuration.
   
   

3. Wait for about 5-10 minutes and the eShopCONNECTED windows service will send the Email.
   
   

4. Check the Email you have entered in the configuration to check if the email has arrived.
   
   

5. You can also check the Sent Items Folder in the CRM email module and make sure that the email has been already setup in the team email.
   
   

6. You can also check the Event Viewer on Windows to see if the windows service has successfully started.
   
   

7. If you have successfully received the email notification and it is also present in the CRM Email, please put the correct "OwnAccessKeyID" and "OwnSecretAccessKey" in the eShopCONNECTED config immediately, so that it will not send more email notifications.

Separate error notifications are delivered for individual issues. This means that there's a chance that you will receive multiple notifications at a time. If the issues are not addressed after an hour, the system will send new email notifications again.